Shipping policy

That’s fine — Shipping Policy is one we should write ourselves anyway.

Use this:

SHIPPING POLICY

REELFISH products are made to order. Please allow 5–7 business days for production before your order ships.

Once your order has shipped, delivery time will depend on the shipping method and destination selected at checkout. Shipping estimates begin after production is complete and do not include the 5–7 business-day production period.

You will receive tracking information when your order ships, when available.

REELFISH is not responsible for delays caused by shipping carriers, severe weather, customs processing, incorrect delivery information provided by the customer, or other circumstances outside our control.

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at support@thereelfish.com. We cannot guarantee that an address can be changed once an order has entered production or fulfillment.

If your package arrives damaged, defective, or you receive the wrong item, please contact support@thereelfish.com and include your order number and clear photos of the issue so we can review it.

Support the Journey contributions are digital support payments and do not require shipping.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Questions about shipping can be sent to support@thereelfish.com.