Refund policy

RETURN & REFUND POLICY

Most REELFISH products are made to order. Because items are produced specifically for each order, all sales are final and we do not accept returns, exchanges, or cancellations for change of mind, sizing preference, color preference, or other non-defect reasons.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@thereelfish.com as soon as possible after delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos showing the damage, defect, or incorrect item

We will review the issue and work with you to make it right. Depending on the circumstances, we may provide a replacement or refund.

Made-to-Order Products

Because REELFISH products are made to order, we cannot accept returns or exchanges on correctly produced items.

Please review product descriptions, sizing information, colors, and order details carefully before completing your purchase.

Support Contributions

Contributions made through Support the Journey are voluntary support payments and are non-refundable once processed, except in the event of a payment-processing error or duplicate charge.

Order Issues

If you believe there has been an error with your order or payment, contact us at support@thereelfish.com and we will review the situation.

European Union Customers

Certain consumer protection laws may provide rights that cannot be waived by this policy. Where applicable law requires a cancellation, return, or refund right, REELFISH will comply with those legal requirements.

Questions about this policy can be sent to support@thereelfish.com